Mortgage Adviser
- kylee.anderson@mx.co.nz
- Mobile: 021 259 5579
- Freephone 0800 226 226
- Regions available: Tauranga, Mount Maunganui
Important Information - Click Here
Passionate about helping people realise their financial dreams and goals, Kylee Anderson prides herself on being an open and honest, down to earth professional with a strong work ethic and a can-do attitude.
Kylee has over 20 years’ experience in the banking industry, including first-hand experience in residential and business lending, an extensive knowledge of lending policy, and a clear understanding of financial risk metrics and bank requirements.
A clear point of difference is Kylee’s ability to quickly build and retain strong relationships with clients from all walks of life.
"I understand their personal situation and work with them to find solutions that meet their needs now and into the future. I have a strong passion for providing a positive customer experience and service that is second to none. I pride myself in doing what I say I will, when I will.”
By offering appointment times that suit her clients, striving to make the process as seamless as possible, and keeping her clients informed throughout the process, Kylee helps her clients focus on the excitement of buying property, rather than the stress of securing a loan.
A nominee in the BNZ Chevron Peak Performance Leadership Awards for 6 years running, as well as a recipient of the National X Factor Award for Superior Store Performance and Customer service, Kylee was the prior manager of a store that had the top customer satisfaction rating in the country.
Kylee can provide advice for home loans, re-finances, top-ups, re-fixes and restructured loans.
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Important information about Kylee Anderson Mortgage Adviser Ltd FSP 720552
Licence status and conditions
Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.
Kylee Anderson Mortgage Adviser Ltd FSP 720552 is authorised by that licence to provide financial advice service.
Our contact details are:
Address: 1 Third Avenue, Tauranga 3140
Telephone: 021 259 5579
Email: kylee.anderson@mx.co.nz
We provide financial advice on Mortgage Products and Consumer Credit Contracts.
We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.
Nature and scope of financial advice service
We engage financial advisers to provide financial advice on the following financial products:
Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):ANZ Bank New Zealand Limited
DBR Limited
Oxford Finance Limited
AIA Services New Zealand Limited
FICO Finance Limited
Pepper New Zealand Limited
ASAP Finance Limited
First Mortgage Managers Limited
Pioneer Finance Limited
ASB Bank Limited
Funding Partners Limited
Plus Finance Limited
Avanti Finance Limited
General Finance Limited
Resimac Financial Securities Limited
Bank of China (New Zealand ) Limited
Gold Band Finance Limited
Southern Cross Finance Limited
Bank of New Zealand
Heartland Bank Limited
Southland Building Society
Basecorp Finance Limited
Industrial and Commercial Bank of China (New Zealand) Limited
The Co-operative Bank Limited
Bluestone Mortgages NZ Limited
Liberty Financial Limited
TSB Bank Limited
China Construction Bank (New Zealand) Limited
Metro Finance Limited
Westpac New Zealand Limited
Credit Union Baywide
Midlands Fund Management Limited
Wroxton Finance Limited
Cressida Capital One Limited
We do not provide financial advice service related to:
- Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
- Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
- General Insurance products; and
- Personal Risk Insurance products.
You will need to consult appropriate specialists if you would like advice on the products above.
Fees, expenses, or other amounts payable
In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.
However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.
Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.
Conflicts of interest and commissions or other incentives
We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
Our adviser takes drawings from Kylee Anderson Mortgage Adviser Ltd.
From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.
Complaints handling and dispute resolution
We take all complaints seriously and work to resolve them as quickly as possible.
If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.
If you do not feel comfortable discussing your concerns with your adviser, you can:
- Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
- Email complaints@mx.co.nz
- Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.
How your Complaint will be handled
We will deal with your complaint using our internal complaints handling process. Accordingly,
- We will investigate your complaint by analysing the information you provided us; and
- We may contact you to get additional information about your complaint.
We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.
If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).
FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.
You can contact the FSCL Scheme at:
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Wellington 6011
P O Box 5967, Wellington 6140
Duties
We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
- meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
- give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
- exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
- meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.
Client Testimonials:
Working with Kylee at Mortgage Express was an absolute dream. Her communication was extremely attentive and always fast to respond. She really works with you to get the best possible outcome. Our application was not an easy one and Kylee was incredible every step of the way. She really cared and strived to get the absolute best result for us and now we are building our first family home thanks to her. I couldn’t think of taking this journey with anyone else. Ngā mihi,
Renée Young April 2022
Kylee is AMAZING! We were so lucky to have had her as our mortgage broker, purchasing our first home started off a little daunting, but once we connected with Kylee we felt so confident and knew that we were so close to finding the one, and we couldn’t have done without Kylee!
Kylee is super efficient, knowledgeable, and was very supportive through all the high’s and low’s, every hurdle we came up against, Kylee was able to get us through. Kylee always explained things in such a way that we never felt over-whelmed or stressed throughout the entire process, and we’ve learnt so much thanks to her. Tauranga market is one of the toughest out there at the moment and we truly believe we wouldn’t have found our first home without having Kylee on our team!
Thank you so much for everything Kylee x
Jade & Jade – Tauranga Sep 2021
I was lucky enough to have Kylee Anderson’s name given to me when I was looking for a Mortgage Broker to help find a bank that would finance the purchase of my new home.
What an absolute pleasure it has been dealing with Kylee.
Having had a rough time in my life the past year, she has taken the worry and stress of contacting banks, valuers and lawyers away from me by going over and above to help me through the process of borrowing.
She didn’t take no for an answer with some lending institutions, and persevered until we were given confirmation at last. Her guidance along the way with reference to lending opportunities, repayments terms etc has been so helpful.
Right from the time I met her, I have found her so personable and easy to work with, I can tell that this is not just a job for her but a passion to help people.
I hope people ask me for recommendations of a Mortgage Broker - it will be a pleasure to pass Kylee’s name on.
Wendy Boddington - August 2021
After working with another recognised mortgage advisory company for several months, hitting road blocks and basically not getting the results we were needing, we were introduced to Kylee Anderson by a friend.
What can we say? From the get go, she was professional, informative, responsive, knowledgeable and incredibly helpful. Within days, she had secured a mortgage for us to purchase our dream lifestyle block.
Ours certainly wasn’t an easy application but no road block was too big for Kylee. She made it seamless and easy. Any questions were presented in a timely and easy to understand manner, she took away any problems and basically owned the entire process.
Even when the mortgage was secured, she didn’t stop there, she continued to look for “better deals” in the market and even got our interest rate down even lower. Don’t expect a 9-5 approach, she is tireless in trying to achieve positive results for her clients so texts and emails late at night were welcomed.
Honestly, we cannot rate Kylee highly enough and she is certainly our go to girl for all our future mortgage requirements.
Thank you Kylee, you have been amazing.
Sean & Tracy – Tauranga Aug 2021
Kylee is amazing!!
We recently brought our first home, and it wouldn’t have happened without Kylee.
Kylee is dedicated to providing her clients with the best service no matter what day or time you need her. Her support, honesty, flexibility, and knowledge made the impossible, possible!
Kylee was there for us on our nervous day of auction, and if it was not for her commitment and expertise, we would have not been able to buy our house – it was down to the wire, and she made it all happen. We are so grateful to Kylee, she is the reason we were able to buy a house in the worst housing market.
Thank you, Kylee, you have made our dreams come true!
Kate & Joe Aug 2021
Throughout the entire home purchase process, Kylee was very responsive, knowledgeable, kind and forthcoming in all respects. She was able to provide us with the information we needed very quickly and when there was a delay, she was clear on timeframes. Prior to the auction, she sat down with us and went over our bid strategy and how we came up with our bid price, and was able to provide useful insight into how we could stretch if needed. Kylee was professional and supportive throughout the process and we would use her again. Thanks Kylee for making our first home buying experience in New Zealand a positive one and for helping us achieve our goals! - Brad and Sarah Hubbard.
Owning our first home has finally come true and it's all thanks to Kylee, we could not of done this without her and have no hesitation to highly recommend her to any future friends, family or anybody wanting any help with purchasing a home. We have found her to be friendly, approachable, prompt, knowledgeable and skilled. We are truly so thankful for all of her help to get us to where we are now and we feel very blessed to have been recommended to use Kylee as our mortgage broker. Thank you again - Danielle and Matthew Lister.
The best choice we ever made was to have Kylee as our mortgage broker to find our dream house.
Right from the start Kylee was with us every part of the way guiding us step by step to find our first home. She kept us positive when the market was tough and our spirits were low, we missed out on a couple and she kept reassuring us that the time will come for us and the perfect place will be there, which it was.
If it wasn’t for Kylee we certainly would not have the place of our dreams. We still have to pinch ourselves daily that this house ticks every box, perfect for work and family life. The whole family is happy and content thanks to Kylee, we have already made great friends and Max new school friends, thanks to this wonderful area.
Kylee made this whole process go so smoothly. Thank you Kylee for guiding us and making this all happen, we literally could never thank you enough. We will recommend you to everyone we know looking to purchase a house - You’re truly a star! - Nat and Mark x
I have no hesitation in recommending Kylee Anderson of Mortgage Express to anyone needing to apply for a mortgage. Kylee was honest and forthright with a very clear and engaging approach to my difficult set of circumstances. Her professional, warm and direct communication style helped to keep me focused, motivated and she was there every step of the way to help and give accurate information.
I felt confident in Kylee's abilities, she was efficient, accurate and clever in her working of the financial needs and process issues we needed to tackle. Thanks to her willingness to engage in my situation I am now the happy owner of my own town house and eternally grateful to her and the agent whom recommended her for their help. ~ Debra – Rotorua
"We have just moved into our first home, and it's all thanks to Kylee! From the very beginning she worked so hard for us and we felt absolutely taken care of. After having some bad experiences, we were very nervous about going through the process again. Kylee time after time put our minds at ease with her confidence and approachable manner, no matter how many bumps in the road! Nothing was ever too hard and she always made herself available, via text, phone call and email, no matter what time or day it was. We are so grateful we met Kylee. She is the one and only broker we would ever recommend!." ~ Amy & Daryl - Rotorua
Honestly, THANK YOU💛
I am so thankful Kylee was recommended to me by a work friend and we contacted her. We were extremely apprehensive going through the home loan process after a bad experience 2 years ago but Kylee was honest and upfront, rather than giving us false hope. Being a Porse homebased child educator my pay is different to wage and self-employment pay structures, she listened to how it is set up and worked her magic allowing us to include my full income too. We were absolutely thrilled to get a call from her to say we had been approved to purchase our first home, it still seems surreal. She was always professional, caring, approachable, honest, and nothing seemed too much, she went above and beyond. We cannot recommend her enough. She has made our dream of finally owning our own home a reality and we are truly grateful. Thanks again Kylee, you honestly made our dream a reality. I don’t think we would have had the same experience with anyone else. ~ Alice and T - Rotorua
"After three years of treatment for a chronic illness, my husband and I decided it was time to move back home to the support of family. All we had was the equity in our home and with a low income we knew it would be a challenge, but we believed we could do it and we believed the numbers stood up. We went ahead and got a real estate appraisal on our house which was a real boost to our confidence, but unfortunately our bank declined our application for pre-approval. Almost resigned to becoming renters again our real estate agent offered to refer us to a mortgage broker. After speaking with Kylee we knew we had connected with the right person. Her enthusiasm, and compassion for our situation was genuine and she left no stone unturned in her hard work to put together a proposal that lenders would find an acceptable risk. Kylee was transparent throughout with the reality of our position. With Kylee's relentless support, we were subsequently pre-approved with two Banks. We know we would not have been able to achieve this without Kylee's expertise and experience. Not only have we been able to buy a lovely new home, but most importantly we are now close to the ongoing support of our family. Words cannot express our gratitude to Kylee." ~ Shar and Rob
"Dreaming of buying our first home was made realistic with the help of Kylee. Kylee was very professional in her approach and always keen to explain everything related to financial aspects in a very positive and friendly manner. She is extremely knowledgeable and approachable. She has excellent communication skills and is always available for advice. She made the house buying process easy and simple. She has all the knowledge as a Mortgage Adviser and she utilises it in the best way possible. We would recommend her to anyone looking for a professional Mortgage Adviser." ~Khushboo and Rajiv Chadha
"My husband and I have had the privilege of working with the lovely Kylee Anderson to purchase our 1st home. Kylee made the completely foreign process of buying a home so much easier by simplifying the jargon and translating it in a user friendly easy to understand language. From start to finish every step we were completely supported by Kylee. She mapped out and navigated our whole journey – applying for our Kiwisaver, getting loan approval, insurance and legal services. Kylee made sure we had the right people in place for us, so we felt safe to purchase our biggest investment. We both feel she went above and beyond to help us succeed. We are forever grateful to this amazing woman and recommend her to anyone wanting exceptional financial service and support." ~ Nadine Down-Broughton & Eugene Broughton
"Kylee is the first Mortgage Adviser we have had the pleasure of dealing with. Kylee was referred to us by a Real Estate Agent when making an offer on a property. From the first conversation I had with her, I found her very easy to speak with, and with more conversations I felt she really knew her business. Kylee helped us to see our potential and made us feel at ease and secure in the decisions we made. She spoke to us on a level we understood and was upfront and honest when asked questions. I would not hesitate calling her again or recommending her to others in the future." ~ Duane & Siobhan Cooper
"What a journey!..... We are still pinching ourselves just to make sure that we are not dreaming. This all started with our first phone call to Kylee. Being new to New Zealand and the process of buying a house here, Kylee was the best person to take us through this process, she made it easy, understandable and stress free. From the start she understood our circumstances and did her best to position us to buy our first home. Kylee is extremely knowledgeable and approachable with outstanding communication skills, updating us on a regular basis. Kylee was always available, listening and giving advice, always just a phone call away and willing to walk the extra mile. I cannot think of using another person other than Kylee in the future. When it comes to a mortgage adviser there is only one name I will recommend and that is Kylee Anderson!" ~ MJ and Sarah Schultz
"We had the pleasure of working with Kylee after being recommended her by our estate agent. We had pre-approval before we started looking at houses but the bank that we were with was unable to provide finance for a renovation project lifestyle block. Kylee was direct, professional and prompt with her application for our finance as we had a tight timeframe. Her communication and organisational skills are outstanding. We really appreciate her efforts and are grateful for the positive news after being deflated by 2 other banks. We would recommend her to others as she can shift mountains." ~ Lisa and Kenny
"Kylee is a superstar! We are about to move into our new dream home and we owe it all to her! Our situation was everything but ordinary, we were looking for a dual living arrangement to share with our family and my mum. Kylee was originally recommended to us by a real estate agent and we haven't looked back since! From the moment we met her Andre and I felt like she invested in our situation and was determined to see us succeed. When many could have easily put us in the 'too hard basket' Kylee shared her knowledge and advice and set us on the track to success. From the get go she was honest and upfront with us and we knew that given our situation getting granted a mortgage at this time was never going to be straight forward. We put our trust in her experience and were comfortable with knowing she was going to exhaust all options before telling us we could not buy this home. Kylee believed in us from the get go and as a result we have just purchased the perfect house well below our budget and cannot wait to move into this next chapter of our lives. I have already recommended Kylee to friends and will continue to do so. We truly cannot thank her enough!" ~ Leanne and Andre Kappel, Tauranga
"Kylee was amazing, she is the ultimate professional! She was always there to answer questions and had a super quick response time, usually within minutes. Extremely knowledgeable, she made the whole house buying process easy, stress-free and simple. It was a pleasure working with her. We appreciated Kylee's patience and experience. We would have never got our dream home without her. We would wholeheartedly recommend her to anyone looking for a personable, reliable and above and beyond mortgage adviser. Met as strangers, left as friends.Truly the best!" ~ Ken & Sue Carrick"
"We could not have asked for a better experience working with Kylee. She has a great wealth of knowledge and experience which she brings to her role as a Mortgage Adviser. From the very first conversation with Kylee, we knew we were in safe hands. Her outstanding organisation and communication was nothing but the best, allowing us to make informed decisions about the sale and purchase of our homes. Kylee truly went above and beyond in her work for us and we cannot recommend her more highly. Such a friendly, positive and supportive professional who was an absolute pleasure to work with." ~ Megan and Allister Harris
"Working with Kylee was brilliant, this was our first experience with a Mortgage Adviser and she went above and beyond to secure finance for our home purchase, extremely efficient and organised. Kylee was able to present us with well-structured options, her communication was first class and she kept us up to date every step of the way. I would highly recommend Kylee to anyone, she was a pleasure to work with." ~ Andrew & Alison Lister
"I really couldn’t recommend Kylee highly enough for her service. Living abroad and dealing with the bank via email was a struggle to communicate and I was denied access to a mortgage. Through Kylee I was able to secure a mortgage and effectively work within the current LVR restrictions. I got the loan structured the way I wanted with a great rate and all because of Kylee. My situation wasn’t the easiest scenario being a non-resident citizen but working with Kylee allowed me the best possible outcome. Her communication and diligence to the task at hand were fantastic and I wouldn’t hesitate to recommend her services to anyone." ~ Amy McFetridge
