Having worked in the banking industry for 8 years, Steve Pikia has an extensive knowledge of lending and first-hand experience with credit policy.

Prior to joining Mortgage Express, Steve worked at BNZ as a Banking Advisor and a Bank Manager, specialising in retail lending and insurance. He holds a Diploma in Business and a Bachelor in Business, majoring in management and marketing.

“I aim to make it easy for you, by providing sound advice that will ensure you make the most informed decision around your financial needs,” says Steve. “Working in the banking industry, I understand how important it is to get things right first time round, particularly when it comes to something as significant as purchasing your first home.”

Honest, straight up and easy to work with, Steve’s outstanding customer service ethos led to him receiving a number of prestigious awards during his time at BNZ, including the Chevron Award for customer service, the highest award attainable at BNZ and something Steve is particularly proud of. Steve was also awarded a Silver Kiwi and was recognised in the wider BNZ Waikato Leadership Team as a high preforming Banking Advisor.

Based in Hamilton, Steve provides advice on home loans, top-up loans, re-financing, re-fixes or re-structured loans.

• Important information about S P Financial Solutions Ltd FSP 721551

  Licence status and conditions

  Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

  S P Financial Solutions Ltd FSP 721551 is authorised by that licence to provide financial advice service.

  Our contact details are:

  Address:           562 Anglesea Street, Hamilton Central, Hamilton, 3204

  Telephone:       027 5513 338

  Email:               stevep@mx.co.nz

  We provide financial advice on Mortgage Products and Consumer Credit Contracts.

  We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

  Nature and scope of financial advice service

  We engage financial advisers to provide financial advice on the following financial products:

  Residential and personal loan products
  We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

   

  ANZ Bank New Zealand Limited	DBR Limited	Oxford Finance Limited
  AIA Services New Zealand Limited	FICO Finance Limited	Pepper New Zealand Limited
  ASAP Finance Limited	First Mortgage Managers Limited	Pioneer Finance Limited
  ASB Bank Limited	Funding Partners Limited	Plus Finance Limited
  Avanti Finance Limited	General Finance Limited	Resimac Financial Securities Limited
  Bank of China (New Zealand ) Limited	Gold Band Finance Limited	Southern Cross Finance Limited
  Bank of New Zealand	Heartland Bank Limited	Southland Building Society
  Basecorp Finance Limited	Industrial and Commercial Bank of China (New Zealand) Limited	The Co-operative Bank Limited
  Bluestone Mortgages NZ Limited	Liberty Financial Limited	TSB Bank Limited
  China Construction Bank (New Zealand) Limited	Metro Finance Limited	Westpac New Zealand Limited
  Credit Union Baywide	Midlands Fund Management Limited	Wroxton Finance Limited
  Cressida Capital One Limited

   

  We do not provide financial advice service related to:

  1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
  2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
  3. General Insurance products; and
  4. Personal Risk Insurance products.

  You will need to consult appropriate specialists if you would like advice on the products above.

  Fees, expenses, or other amounts payable

  In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

  However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

  Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

  Conflicts of interest and commissions or other incentives

  We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

  Our adviser takes drawings from S P Financial Solutions Ltd.

  From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

  Complaints handling and dispute resolution

  We take all complaints seriously and work to resolve them as quickly as possible.

  If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

  If you do not feel comfortable discussing your concerns with your adviser, you can:

  • Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
  • Email complaints@mx.co.nz
  • Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.

   

  How your Complaint will be handled

  We will deal with your complaint using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analysing the information you provided us; and
  • We may contact you to get additional information about your complaint.

  We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

  If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

  FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

  You can contact the FSCL Scheme at:

  Email:                                complaints@fscl.org.nz

  Website:                           www.fscl.org.nz

  Telephone:                       0800 347 257 or +64 4 4723725

  Address:                            Level 4, 101 Lambton Quay, Wellington 6011

                                             P O Box 5967, Wellington 6140

  Duties

  We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.