Mortgage Adviser

• frank@mx.co.nz
• Mobile: 0274 795 394
• Freephone 0800 226 226
• Regions available: Tauranga, Mount Maunganui
  

  Important Information - Click Here

"If you want a taste of some quality service and experienced advice give me a call or email me!"

Frank is a sales and marketing professional with over 20 years experience in the financial sector. He was recognised nationally in the prestigious ‘New Zealand Mortgage Adviser of the Year Awards’ in both 2002 and 2003 placing him among the top Mortgage Advisers in New Zealand

As well as assisting clients within New Zealand, Frank has a large clientele based around the world that have established investment portfolio’s in Tauranga, Rotorua, Taupo and the Bay of Plenty. "I understand that in today’s highly competitive environment it is not easy to be aware of all your financial options or how to ensure that you are receiving the best deal/package available to you. "

Frank has had extensive experience in tailoring finance packages to suit, whether you’re financing your first home, buying a rental property or expanding your investment portfolio.

"If you want a taste of some quality service and experienced advice give me a call or email me!" says Frank.

• Important information about Assisi Financial Services Limited FSP 719372

Licence status and conditions

Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

Assisi Financial Services Limited FSP 719372 is authorised by that licence to provide financial advice service.

Our contact details are:

Address:           2 Poinsettia Place, Mount Maunganui, Mount Maunganui,3116

Telephone:       0274 795 394

Email:               frank@mx.co.nz

We provide financial advice on Mortgage Products and Consumer Credit Contracts.

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

Nature and scope of financial advice service

We engage financial advisers to provide financial advice on the following financial products:

Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

We do not provide financial advice service related to:

1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
3. General Insurance products; and
4. Personal Risk Insurance products.

You will need to consult appropriate specialists if you would like advice on the products above.

Fees, expenses, or other amounts payable

In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

Conflicts of interest and commissions or other incentives

We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

Our adviser takes drawings from Assisi Financial Services Limited.

From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

Complaints handling and dispute resolution

We take all complaints seriously and work to resolve them as quickly as possible.

If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

If you do not feel comfortable discussing your concerns with your adviser, you can:

• Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
• Email complaints@mx.co.nz
• Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.

How your Complaint will be handled

We will deal with your complaint using our internal complaints handling process. Accordingly,

• We will investigate your complaint by analysing the information you provided us; and
• We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact the FSCL Scheme at:

Email:                                complaints@fscl.org.nz

Website:                           www.fscl.org.nz

Telephone:                       0800 347 257 or +64 4 4723725

Address:                            Level 4, 101 Lambton Quay, Wellington 6011

                                           P O Box 5967, Wellington 6140

Duties

We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

• meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
• give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
• exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
• meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.

Client Testimonials:

Frank is friendly and supportive and was able to walk us through the process of purchasing property in NZ. He was always available to answer our questions and was very patient with us. And to top it all off, it was FREE!! - P Keet Oct 2021

We really appreciate your help and patience in guiding us through the process. The fact that we never met in 5 years but we can rely on your expertise and professionalism as you are just a phone call or email away is simply great.

Alberto & Olivia

Thanks for all of your help regarding this matter and the tight timeframe we put you in as I don't think that any of us expected that we would find a house that fast especially the way the market is at the moment. We are overall very pleased and grateful, especially looking at how many steps in the process there are and how difficult the banks have been overall for first home buyers and also taking into account our situation of being two single individuals. I do not think that either Andrew or I could have navigated this due to not having a clue to how things are done and what to push back on with the banks when they are being unreasonable.. So Andrew and I sincerely thank you for your services and we will definitely be recommending you to other people if the opportunity arises and you will hear from us in the future. 

We look forward to hearing from Jared as well and hope his services are as excellent as yours. - Thank you 

Victor & Andrew

'We have dealt with Frank Mclean from Mortgage Express for the purchase of 3 homes since 2002 and more recently for assistance gaining Finance for a new build, being the 4th house. Each time he has been communicative, thorough, honest and straight up. He was also very good at letting us know what we may expect 'in realistic' terms. Frank will only impart 'good news' when he has the final result, up until then he would exercise caution. This was great as it avoided getting our hopes up with a real risk of being 'let down' or disappointed if the desired result was not realised.'                                                                                                                                        Debbie & Ken

"Paula and I just wanted to say thanks for making everything so easy. You have been amazing and we will try to send business your way every time we hear someone is looking at purchasing a home."
Mike and Paula

"Awesome! Thank you so much for all of your help!  And patience haha  Super glad to have used your services. Cool! We own land! Feels so weird as I've dreamt about it forever!"
Faith

"Thanks so much for your help with setting up my mortgage. I will definitely recommend you to anyone who is looking for services that you provide. I have really appreciated you getting me the best deal and keeping me informed along the way."
Tammy

"Throughout the nerve wracking process, Frank was always professional and treated me as if I was his only client at all times. He was a pleasure to work with, sincere and always telling me to leave the worrying to him. Frank is extremely patient, especially with my impatience, and helped me through a process that I was completely unfamiliar with. I know I would not be a home owner without Frank."
Tracey

"On behalf of Carol and myself I would like to thank you for all of your help and taking a lot of the stress out of getting the finance sorted for our first home. I look forward to keeping in touch with you."
Kerry & Carol

"Thanks for everything. Would gladly recommend your services to anyone we know in need of a Mortgage Adviser. Anyway, we had a day in Auckland before flying back to Brisbane the following day. We thought we’d apply for an ASB credit card as it makes things easier when we are back in NZ. The sales rep looked through our history and said “You have a really good interest rate on your mortgage, how did you get that? I couldn’t even get an interest rate that low – you have got a really good Mortgage Adviser”. Just thought you would be interested in her comments."
Brina and Mike

"Thanks again for all your help and advice it has been a real benefit to have someone so reliable and informative through this process."
Ollie Knowles