Mortgage Adviser

• ken@mx.co.nz
• Mobile: 027 4744419
• Freephone: 0800 226 226
• Regions available: Dunedin
  
  Important Information - Click Here

"Mortgage Express Dunedin, where making dreams come true is more than just a saying."

Ken Cochrane has a wealth of experience in the banking industry, having worked at Westpac as a Senior Manager in Residential Banking for over 12 years.

Helping his clients realise their dreams of home ownership, particularly when they feel it’s impossible, is the most fulfilling part of Ken’s role as mortgage adviser.

By taking the time to understand his clients’ goals, Ken is able to help them plan how to get there, working to provide solutions to meet their aspirations.

“My clients’ dreams are my priority, and I’m committed to helping them achieve these. I don’t just want to help clients get a loan though, I want to get them into the home they want.”

Ken understands it can be difficult ticking all of the boxes when it comes to lending requirements. He works hard to help remove the stress many borrowers face when dealing with a lender, with a tailored financial solution to fit their lifestyle and circumstances.

“No one enjoys the process required to get a loan, but everyone loves their first night in their new home. My job is to make the process simple, stress-free and uncomplicated.”

Passionate about providing a positive customer experience, Ken’s philosophy is all about delivering outstanding customer service and his message is simple: “I will do what I say I will do!”

Based in Dunedin and servicing all of Otago, Ken provides advice around home lending, and restructuring or topping up existing lending.

When he’s not making his clients’ dreams come true, Ken enjoys walking around Dunedin’s hills, a bit of home reno, and time spent socialising with family and friends.

Important information about Ultima Risata Limited FSP 751371

Licence status and conditions

Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

Ultima Risata Limited FSP 751371 is authorised by that licence to provide financial advice service.

Our contact details are:

Address:           10 Gowry Place, Kaikorai, Dunedin 9010

Telephone:       027 4744419

Email:               ken@mx.co.nz

We provide financial advice on Mortgage Products and Consumer Credit Contracts.

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

Nature and scope of financial advice service

We engage financial advisers to provide financial advice on the following financial products:

Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

We do not provide financial advice service related to:

1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
3. General Insurance products; and
4. Personal Risk Insurance products.

You will need to consult appropriate specialists if you would like advice on the products above.

Fees, expenses, or other amounts payable

In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

Conflicts of interest and commissions or other incentives

We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

Our adviser takes drawings from Ultima Risata Limited.

From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

Complaints handling and dispute resolution

We take all complaints seriously and work to resolve them as quickly as possible.

If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

If you do not feel comfortable discussing your concerns with your adviser, you can:

• Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
• Email complaints@mx.co.nz
• Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.

How your Complaint will be handled

We will deal with your complaint using our internal complaints handling process. Accordingly,

• We will investigate your complaint by analysing the information you provided us; and
• We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact the FSCL Scheme at:

Email:                                    complaints@fscl.org.nz

Website:                              www.fscl.org.nz

Telephone:                         0800 347 257 or +64 4 4723725

Address:                              Level 4, 101 Lambton Quay, Wellington 6011

                                           P O Box 5967, Wellington 6140

Duties

We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

• meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
• give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
• exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
• meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.

 Testimonials

We had been to two other brokers before Ken and they both ended up completely ghosting us and never getting back to us despite many emails and calls. We thought our dreams of owning a home were gone and were ready to give up until dealing with Ken. We were trying to buy the property that we were renting at the time as the owners were selling and were in a rush to do so. Ken took our needs into consideration and met with us on a Saturday and worked through the weekend to get us some finance options as soon as possible. Throughout the process Ken was easy to reach via email, calls and text and constantly kept us updated with the loan approval status. In addition to his extreme efficiency he also made us feel comfortable and at ease whenever we would meet with him. He explained things in a way that was easy for us to understand and made the whole process far less daunting and stressful. We truly believe that we wouldn't be homeowners without him. - Alex - July 2022