Kylie Whellan - Mi6 Consultants Limited

Region & Expertise: Mortgage Advisers, Wairarapa / Tararua Mortgage Advisers

Mortgage Adviser

“Finding innovative ways for my clients to plan and achieve their financial goals.”

With a background in banking, property management, and over 13 years’ experience in sales and marketing across several successful brands found on New Zealand supermarket shelves, Kylie brings a combination of skills and experience that will add real value to her clients when making those important decisions about their financial future.

Kylie has spent 7 years working for some of New Zealand’s big banks with responsibilities that included branch leadership, coaching, lending, customer financial reviews and service at TSB, BNZ, The National Bank and Westpac.

Kylie’s client-centric approach helps her to support a wide range of customers with differing needs. Her strong customer service focus and passion for supporting New Zealanders combined with her connection to Mortgage Express will give any potential client the support to CH00SE their financial future.

“I believe that my wide-ranging career experience, customer service skills, integrity, authenticity and passion for helping New Zealanders get ahead enables me to coordinate innovative ways for my clients to plan and achieve their financial goals.”

Based in Masterton and covering the Wairarapa / Tararua regions, Kylie will be providing mortgage advice with a residential focus.

Kylie has 3 grown up children of her own, who have been raised in an environment that supports them to plan their financial future, and they are actively doing just that! Kylie is excited to help clients of all ages and believes it’s always a good idea to get professional advice when starting or reviewing your financial future plans.

Important information about Mi6 Consultants Limited FSP 769272

My advice is provided through my company Mi6 Consultants Limited that trades using the Mortgage Express brand owned by Mortgage Express Limited (MX).

MX is engaged in the business of supporting financial advisers to access financial products, and to market and promote, their finance, mortgage and insurance broking and facilitation services.

Licence status and conditions

Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

Mi6 Consultants Limited FSP769272 is authorised by that licence to provide financial advice service.

Our contact details are:

Address:        P O Box 9268, Newmarket, Auckland 1149

Telephone:    0800 226 226

Email:             kylie@mx.co.nz

We provide financial advice on Mortgage Products and Consumer Credit Contracts.

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

 

Nature and scope of financial advice service

We engage financial advisers to provide financial advice on the following financial products:

 

Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

 

ANZ Bank New Zealand Limited          

DBR Limited

Pioneer Finance Limited

AIA Services New Zealand Limited

FICO Finance Limited

Plus Finance Limited

ASAP Finance Limited

First Mortgage Managers Limited

Property Funding Securities Limited

ASB Bank Limited              

Funding Partners Limited

Resimac Financial Securities Limited

Avanti Finance Limited      

General Finance Limited

Southern Cross Finance Limited

Bank of China (New Zealand ) Limited

Gold Band Finance Limited

Southland Building Society

Bank of New Zealand

Heretaunga Building Society

The Co-operative Bank Limited

Basecorp Finance Limited

Industrial and Commercial Bank of China (New Zealand) Limited

TSB Bank Limited

Bluestone Mortgages NZ Limited

Liberty Financial Limited

Westpac New Zealand Limited          

China Construction Bank (New Zealand) Limited

Metro Finance Limited

Wroxton Finance Limited

Credit Union Baywide

Oxford Finance Limited

 

Cressida Capital One Limited

Pepper New Zealand Limited

 

 

We do not provide financial advice service related to:

  1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
  2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
  3. General Insurance products; and
  4. Personal Risk Insurance products.

You will need to consult appropriate specialists if you would like advice on the products above.

Fees, expenses, or other amounts payable

In the majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

Conflicts of interest and commissions or other incentives

We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

Our adviser takes drawings from Mi6 Consultants Limited FSP769272.

From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

Complaints handling and dispute resolution

We take all complaints seriously and work to resolve them as quickly as possible.

If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

If you do not feel comfortable discussing your concerns with your adviser, you can:

  • Call David Gopperth, General Manager, Mortgage Express on 027 3489248 between the hours of 8:30 am - 5 pm week days
  • Email complaints@mx.co.nz
  • Write to David Gopperth at Mortgage Express, PO Box 9268, Newmarket, Auckland 1023.

How your Complaint will be handled

We will deal with your complaint using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analysing the information you provided us; and

  • We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact the FSCL Scheme at:

Email:                                    complaints@fscl.org.nz

Website:                              www.fscl.org.nz

Telephone:                         0800 347 257 or +64 4 4723725

Address:                              Level 4, 101 Lambton Quay, Wellington 6011

                                           P O Box 5967, Wellington 6140

Duties

We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and

  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and

  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and

  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.