Mortgage Adviser
- remy@mx.co.nz
- Mobile: 022 6065767
- Freephone: 0800 226 226
- Regions available: Manawatu
Important Information - Click Here
"Bring a goal, have a yarn, get an outcome. Professionalism with personality. Property lending without the stress or confusion."
Remy Cuttle joined Westpac in 2017 as a customer service representative, before moving into a bank lending role within his first 12 months.
His genuine desire to make the home buying process simple and straightforward for his clients led him to choosing an adviser role at Mortgage Express.
Having experienced buying his own first home, Remy understands the challenges many first home buyers face; not knowing where to go to find the right information.
He is committed to helping his clients understand the home buying process, by providing clear and insightful assistance every step of the way.
“Before I joined the bank I went through the first home buying process and know how frustrating it is finding the right information. I am able to break down the process and walk clients through it to make it as easy and as stress free as possible.”
Along with bank lending experience, Remy has insight into property investment with knowledge gained by growing his own property portfolio.
“My time as a bank lender means I know how to present and structure client applications from the bank’s perspective to make sure it is right first time.”
Building a genuine rapport and relationship with his clients is important to Remy, and he believes that the best outcome is being able to help clients achieve the goals they’re aiming towards and that they feel more confident and knowledgeable about their lending situation.
Based in the Manawatu and servicing Palmerston North, Feilding, Whanganui and the surrounding region, Remy provides residential property lending advice for first home buyers, upsizing or downsizing, top ups, restructures, and investment properties and portfolios.
“I’ve lived in the Manawatu for 26 years. I have a wide of range of interests and am a curious person which lets me get to know my clients well. I love Formula 1 and the latest gadgets. If you don’t see me on the football field then I’m out flying a drone, in the garage covered in sawdust, or catching up with mates.”
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Important information about 404 Brokerage Limited FSP 767332
Licence status and conditions
Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.
404 Brokerage Limited FSP 767332 is authorised by that licence to provide financial advice service.
Our contact details are:
Address: 404 Kimbolton Road, Feilding, Fielding 4702
Telephone: 022 6065767
Email: remy@mx.co.nz
We provide financial advice on Mortgage Products and Consumer Credit Contracts.
We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.
Nature and scope of financial advice service
We engage financial advisers to provide financial advice on the following financial products:
Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):ANZ Bank New Zealand Limited
DBR Limited
Oxford Finance Limited
AIA Services New Zealand Limited
FICO Finance Limited
Pepper New Zealand Limited
ASAP Finance Limited
First Mortgage Managers Limited
Pioneer Finance Limited
ASB Bank Limited
Funding Partners Limited
Plus Finance Limited
Avanti Finance Limited
General Finance Limited
Resimac Financial Securities Limited
Bank of China (New Zealand ) Limited
Gold Band Finance Limited
Southern Cross Finance Limited
Bank of New Zealand
Heartland Bank Limited
Southland Building Society
Basecorp Finance Limited
Industrial and Commercial Bank of China (New Zealand) Limited
The Co-operative Bank Limited
Bluestone Mortgages NZ Limited
Liberty Financial Limited
TSB Bank Limited
China Construction Bank (New Zealand) Limited
Metro Finance Limited
Westpac New Zealand Limited
Credit Union Baywide
Midlands Fund Management Limited
Wroxton Finance Limited
Cressida Capital One Limited
We do not provide financial advice service related to:
- Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
- Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
- General Insurance products; and
- Personal Risk Insurance products.
You will need to consult appropriate specialists if you would like advice on the products above.
Fees, expenses, or other amounts payable
In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.
However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.
Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.
Conflicts of interest and commissions or other incentives
We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
Our adviser takes drawings from 404 Brokerage Limited.
From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.
Complaints handling and dispute resolution
We take all complaints seriously and work to resolve them as quickly as possible.
If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.
If you do not feel comfortable discussing your concerns with your adviser, you can:
- Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
- Email complaints@mx.co.nz
- Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.
How your Complaint will be handled
We will deal with your complaint using our internal complaints handling process. Accordingly,
- We will investigate your complaint by analysing the information you provided us; and
- We may contact you to get additional information about your complaint.
We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.
If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).
FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.
You can contact the FSCL Scheme at:
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Wellington 6011
P O Box 5967, Wellington 6140
Duties
We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
- meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
- give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
- exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
- meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.
TESTIMONIALS - Our broker was prompt and went above and beyond in securing us a lending solution which met our needs. We also felt our broker took the guesswork out of jumping through the hoops the bank would have required us to meet had we gone through the process ourselves. We have recommended our broker to friends and colleagues who have also been very impressed with the quality and timeliness of service - overall well done and thanks for helping us achieve our goal. - Joshua Sept 2022
- We were so overwhelmingly pleased with the service we got. Remy was so quick with communication and no question was a dumb question. He kept us informed the whole way, and enabled us to make decisions where it was appropriate, and with his great guidance we felt confident in what we were doing. Nothing was too hard or too much of a bother. We felt valued. We couldn't recommend our Remy more! - Katie - July 2022
