Roger Rao - Titan Lending Limited

Region & Expertise: Mortgage Advisers, Auckland Mortgage Advisers, Auckland Insurance Advisers, Insurance Advisers

Mortgage and Insurance Adviser

“Putting my clients’ needs first, I strive to live by the “Pay It Forward” philosophy.”

Roger Rao has over 13 years’ experience as a branch owner at New Zealand Home Loans, as well as a Degree in Commerce and extensive banking experience in South Africa. Roger is passionate about helping his clients achieve their goals and reach their full financial potential.

“I am able to deliver professional, precise solutions for clients, both in mortgage lending and insurance products.”

By adhering to his beliefs around careful planning and paying it forward, Roger has successfully built his own property portfolio. He enjoys sharing his philosophies and strategies for building personal wealth with his clients.

During his time at New Zealand Home Loans, Roger’s branch was one of three branches out of 80 that achieved the “Big Business Award” for 2016 – 2017.

Based in the Harcourts’ Botany Office, Roger provides a one-stop service for all mortgage lending and insurance solutions, and can converse in both English and Afrikaans.

 

Important information about Titan Lending Limited FSP719791

My advice is provided through my company Titan Lending Limited that trades using the Mortgage Express brand owned by Mortgage Express Limited (MX).

MX is engaged in the business of supporting financial advisers to access financial products, and to market and promote, their finance, mortgage and insurance broking and facilitation services.

Licence status and conditions

Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

Titan Lending Limited FSP719791 is authorised by that licence to provide financial advice service.

Our contact details are:

Address:       Unit 1, 451 Ti Rakau Drive, Botany Downs, Auckland, 2013, New Zealand

Telephone:   0800 226 226

Email:            roger@mx.co.nz

We provide financial advice on Residential and Personal loan products, Personal risk Insurance products and General Insurance products

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

 

Nature and scope of financial advice service

We engage financial advisers to provide financial advice on the following financial products:

General insurance products.

 

These are policies that insure your personal assets (e.g., home, home contents, motor vehicle, and boat).

We, through our advisers, provide financial advice service about general insurance products only from the following providers (also known as fire and general insurers):

Vero Insurance New Zealand Limited            

Ando Insurance Group Limited                  

IAG New Zealand Limited        

Classic Cover Insurance Limited

 

 

Residential and personal loan products
We, through our advisers, provide financial advice service about residential and personal loan products only from the following providers (also known as lenders):

 

ANZ Bank New Zealand Limited          

Cressida Capital One Limited

Pepper New Zealand Limited

AIA Services New Zealand Limited

DBR Limited

Pioneer Finance

ASAP Finance Limited

FICO Finance Ltd

Plus Finance Limited

ASB Bank Limited              

First Mortgage Managers Limited

Property Funding Securities Ltd

Avanti Finance Limited      

Funding Partners Limited

Resimac Financial Securities Limited

Bank of China (New Zealand ) Ltd

General Finance Limited

Southern Cross Finance Limited

Bank of New Zealand

Gold Band Finance Limited

Southland Building Society

Basecorp Finance Limited

Industrial and Commercial Bank of China (New Zealand) Limited

The Co-operative Bank Limited

Bluestone Mortgages NZ Limited

Liberty Financial Limited

TSB Bank Limited

China Construction Bank (New Zealand) Limited

Metro Finance Ltd

Westpac New Zealand Limited          

Credit Union Baywide

Oxford Finance Limited

Wroxton Finance Limited

 

 Personal risk insurance products

We, through our advisers, provide financial advice service about personal risk insurance products (e.g., life insurance, income protection insurance, mortgage protection insurance, total and permanent disability insurance, trauma or critical health insurance, and medical or health insurance) only from the following providers:

AIA Services New Zealand Limited

Asteron Life Limited                

Cigna Life Insurance New Zealand Limited          

Fidelity Life Assurance Company Limited

nib nz limited

Partners Life Limited

 

We do not provide financial advice service related to:

  1. a) Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
  2. b) Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description).

You will need to consult appropriate specialists if you would like advice on “a” and “b” above.

Fees, expenses, or other amounts payable

In the majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down / cancels a personal risk insurance product policy within 24 months from the date the policy is put in place.

Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

 

Conflicts of interest and commissions or other incentives

General insurance products.

We and Astute will receive commission from the insurance companies who provide general insurance products. If you decide to take out a general insurance policy, then the insurance company will pay commission based on the premium that you pay.

Our adviser takes drawings from Titan Lending Limited.

 

Residential and personal loan products

We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

Our adviser takes drawings from Titan Lending Limited.

Personal risk insurance products

We and Astute will receive commission from the insurance companies who provide personal risk insurance products. If you decide to take out a personal risk insurance policy, then the insurance company will pay commission based on the premium that you pay.

Our adviser takes drawings from Titan Lending Limited.

From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

Complaints handling and dispute resolution

We take all complaints seriously and works to resolve them as quickly as possible.

If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

 

If you do not feel comfortable discussing your concerns with your adviser, you can:

  • Call David Gopperth, General Manager, Mortgage Express on 027 3489248 between the hours of 8:30 am - 5 pm week days
  • Email complaints@mx.co.nz
  • Write to David Gopperth, General Manager, Mortgage Express, PO Box 9268, Newmarket, Auckland 1023.

 How your Complaint will be handled

We will deal with your complaint using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analysing the information you provided us; and

  • We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact the FSCL Scheme at:

Email:                                  complaints@fscl.org.nz

Website:                              www.fscl.org.nz

Telephone:                          0800 347 257 or +64 4 4723725

Address:                              Level 4, 101 Lambton Quay, Wellington 6011

                                             P O Box 5967, Wellington 6140

Duties

We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.