Sue’s dogged approach to finding the right home loan solution and matching it up with her clients’ unique situation and lifestyle, combined with a reputation as an honest, credible mortgage adviser, has led to her overall success.

And there’s no doubt that Sue is proficient; achieving the number one National Mortgage Express Adviser for 4 consecutive years and the number one Southern Region Mortgage Express Adviser for 9 years running, Sue is unquestionably one of the top mortgage advisers in New Zealand.

Sue attributes her success to her tenacious nature, chasing down every deal and never giving up. Says Sue; “It’s not in my nature to give up. If the banks say no, I find an alternative solution. It’s as simple as that!”

Sue’s passion for helping those requiring direction extends beyond simply being a mortgage adviser. By being available to offer advice and assistance at any time, focusing solely on her customers’ individual needs, she brings peace of mind during the often stressful loan application process.

“With so much that can go wrong during the mortgage process, it’s important to have someone in your corner every step of the way. By methodically checking all of the details, I manage the situation to ensure there are no surprises,” says Sue.

This approach has lead to Sue achieving the amazing milestone in 2024 of '$1b in Career Settlements' with Mortgage Express and even more importantly, has many happy Clients that she has assisted over her career. Read more by clicking the links below

https://www.mpamag.com/nz/news/general/mortgage-adviser-reaches-1-billion-in-lifetime-settlements/481268

https://tmmonline.nz/article/976522830/reaching-towering-levels-of-sales

• Important information about Sue Clydesdale Mortgages Limited FSP 719773

  Licence status and conditions

  Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

  Sue Clydesdale Mortgages Limited FSP 719773 is authorised by that licence to provide financial advice service.

  Our contact details are:

  Address:           98 Moorhouse Avenue, Christchurch, 8013

  Telephone:       027 211 7209

  Email:               sue@mx.co.nz

  We provide financial advice on Mortgage Products and Consumer Credit Contracts.

  We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

  Nature and scope of financial advice service

  We engage financial advisers to provide financial advice on the following financial products:

  Residential and personal loan products
  We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

   

  ANZ Bank New Zealand Limited	DBR Limited	Oxford Finance Limited
  AIA Services New Zealand Limited	FICO Finance Limited	Pepper New Zealand Limited
  ASAP Finance Limited	First Mortgage Managers Limited	Pioneer Finance Limited
  ASB Bank Limited	Funding Partners Limited	Plus Finance Limited
  Avanti Finance Limited	General Finance Limited	Resimac Financial Securities Limited
  Bank of China (New Zealand ) Limited	Gold Band Finance Limited	Southern Cross Finance Limited
  Bank of New Zealand	Heartland Bank Limited	Southland Building Society
  Basecorp Finance Limited	Industrial and Commercial Bank of China (New Zealand) Limited	The Co-operative Bank Limited
  Bluestone Mortgages NZ Limited	Liberty Financial Limited	TSB Bank Limited
  China Construction Bank (New Zealand) Limited	Metro Finance Limited	Westpac New Zealand Limited
  Credit Union Baywide	Midlands Fund Management Limited	Wroxton Finance Limited
  Cressida Capital One Limited

   

  We do not provide financial advice service related to:

  1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
  2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
  3. General Insurance products; and
  4. Personal Risk Insurance products.

  You will need to consult appropriate specialists if you would like advice on the products above.

  Fees, expenses, or other amounts payable

  In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

  However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

  Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

  Conflicts of interest and commissions or other incentives

  We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

  Our adviser takes drawings from Sue Clydesdale Mortgages Limited.

  From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

  Complaints handling and dispute resolution

  We take all complaints seriously and work to resolve them as quickly as possible.

  If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

  If you do not feel comfortable discussing your concerns with your adviser, you can:

  • Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
  • Email complaints@mx.co.nz
  • Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.

   

  How your Complaint will be handled

  We will deal with your complaint using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analysing the information you provided us; and
  • We may contact you to get additional information about your complaint.

  We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

  If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

  FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

  You can contact the FSCL Scheme at:

  Email:                                complaints@fscl.org.nz

  Website:                           www.fscl.org.nz

  Telephone:                       0800 347 257 or +64 4 4723725

  Address:                            Level 4, 101 Lambton Quay, Wellington 6011

                                             P O Box 5967, Wellington 6140

  Duties

  We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.