Privacy Statement
Mortgage Express Limited (referred to in this privacy statement as "we", "our" or "us") takes your
privacy and protection of your information very seriously. We are bound by the Privacy Act 2020
when handling personal information. We collect, hold, use, and disclose your personal information
in accordance with this privacy statement.
The purpose of this privacy statement is also to inform you of your rights in relation to your
personal information. If you have any questions about this policy, please contact our Privacy
Officer by email privacynz@mortgage-express.net or by sending a letter to:
The Privacy Officer
Mortgage Express Limited
7-9 Alpers Avenue, Auckland, New Zealand
We reserve the right to update this privacy statement at any time and for any reason, so we
encourage you to make sure that you are familiar with the current version of our privacy
statement. Any change we make applies from the date the updated Privacy Policy is posted on our
website.
What is personal information?
Personal information is information about an identifiable individual. It includes (but is not limited
to) name, address, contact details, date of birth, occupations, payment details, employment
history and/or details, education and qualifications, financial information, testimonials and
feedback, evidence of source of funds or source of wealth (in some cases) and other information.
Why do we collect personal information?
We only collect personal information to conduct our business, to provide you (if you are a client)
our services, emailing (subject to you giving us your consent) updates, event invitations and
publications that we think you may be interested in, and to meet all our legal obligations
(including in relation to anti-money laundering and countering financing of terrorism legislation).
You do not have to voluntarily provide your personal information to us. However, if you do not
provide us with certain personal information we request, we may not be able to provide our
services to you or perform our obligation.
How do we collect your personal information?
Except as otherwise permitted by law, most of the personal information we collect is provided
directly by you, or your authorised representative. We collect personal information about you
when you visit our website, participate in any of our surveys, request (over telephone, email,
social media such as face book) information or service, ask us to send you our publications (such as
newsletters) , or when you otherwise interact with us. Please be aware that when you send us
any information over the internet you send it at your own risk because internet is not a secure
environment.
We may also collect personal information from you through registration and attendance at
seminars, business cards, and social media channels.
In some instances, we may collect your personal information from third parties - for example:
• we may use third parties to analyse traffic at our websites, or to provide information security
related services, and social media channels, which may involve the use of cookies; and
• in some circumstances we might collect personal information about an individual from a third
party, such as an employment reference from another person; and
We may also collect personal information about you from publicly available websites.
To whom might we disclose personal information?
We may disclose your personal information to:
• other companies or individuals who assist us in providing services or who perform functions on
our behalf (such as mailing houses, hosting and data storage providers, specialist consultants
and legal advisers);
• Product providers (such as but not limited to lenders and insurance companies);
• Financial advisers and financial advice providers who may use our services;
• other companies or individuals who perform checks (such as but not limited to compliance
reviews and audits) that are necessary or desirable under law on our behalf;
• other companies, agencies or individuals that maintain databases against which your identity
may be verified, which may include (but is not limited to) the New Zealand Department of
Internal Affairs, and New Zealand Transport Agency;
• social media sites on which we may have a presence;
• courts, tribunals and regulatory authorities (such as the Financial Markets Authority, and
Ministry of Justice in New Zealand);
• Office of the Ombudsman, where a complaint relates to official information;
• any person or agency we believe could assist in responding to a serious privacy breach.
• Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the
Privacy Act 2020;
• Human Rights Commission, where a complaint relates to discrimination;
• CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy
breach
• Overseas privacy regulator, where a complaint relates to the actions of an overseas agency;
and
• anyone else to whom you authorise us to disclose it.
Except as described above, we will not disclose your personal information without your written or
oral consent, unless we are required to do so by applicable law.
Storage of personal information
We may store personal information we collect in any format we choose at our offices at 7-9 Alpers
Avenue, Auckland, New Zealand or at premises outside our offices, including data storage facilities
or online storage located within or outside New Zealand, which may be operated by independent
service contractors.
Where your personal information is transferred outside New Zealand we will ensure the intended
recipient has provided appropriate safeguards and that requisite rights and remedies in relation to
the personal information remain available, or we will obtain your explicit consent for the transfer.
Management of personal information
We take reasonable steps to protect the security of personal information. All our personnel
(including but not limited to third party service providers) are required to hold personal information
and the privacy of individuals in confidence.
We take reasonable steps (such as, but not limited to, use of physical security and restricted access
to electronic records) to protect personal information we hold from misuse and loss and from
unauthorised access, modification, or disclosure.
Where we no longer require your personal information, we will comply with our legal obligations in
respect of that information.
Your right to access and correct your personal information we hold
You have the right to request access to any personal information we hold about you, and to ask
for it to be corrected if you think that it is wrong. If you’d like to exercise that right, or ask us
anything else in relation to your privacy, please ask the person you are dealing with, send us an
email to privacynz@mortgage-express.net or send a letter to:
The Privacy Officer
Mortgage Express Limited
7-9 Alpers Avenue, Auckland, New Zealand
Last updated: December 2020