Mortgage Adviser

• belle@mx.co.nz
• Mobile: 027 5454047
• Freephone: 0800 226 226
• Regions available: Christchurch
  
  Important Information - Click Here

“Choose to work with me because I’ll walk you through your property journey as if it were my own.”

Belle Lewis’s passion for real estate can be traced back to her family, having grown up with parents who are well known in the New Zealand real estate industry. As a financial adviser with Mortgage Express, Belle is excited to share her passion, and put into practice all she has learnt, to help her clients reach their property goals.

“Born and bred in Marlborough, I’ve grown up with parents who live and breathe real estate. Seeing them in action and learning the skills and expertise they bring to the industry, has helped develop my own understanding as a financial adviser.”

Driven by a desire to help others, Belle takes extreme pride in providing the best possible outcome for her clients. No stranger to customer service, Annabelle’s background in hospitality sets her up for success in the mortgage industry.

“I chose to be a financial adviser because I want to help people achieve their goals.”

In addition to providing financial advice for new home loans for first home buyers, and restructuring or refinancing for existing home buyers, Annabelle believes in build long-lasting relationships with her clients.

“As well as helping first home buyers get onto the property ladder, I want to build to relationships that mean, in years to come, I will be around to advise them in their next endeavours too.”

“I want to be someone who stands alongside my clients even after the purchase, providing financial advice that will help them with pay off their mortgage, and assist them in looking at options designed around life changes.”

On a personal level, Belle is an ardent supporter of girls’ educational outcomes in Africa, having completed a Masters’ Degree in International Relations and Diplomacy. Her undergraduate degree in Media and Communications underpins her strong communication and marketing skills, all of which are hugely beneficial in her role as a financial adviser.

Important information about Annabelle Financial Solutions Limited FSP 1001912

Licence status and conditions

Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

Annabelle Financial Solutions Limited FSP 1001912 is authorised by that licence to provide financial advice service.

Our contact details are:

Address:           4/205 Salisbury Street, Christchurch Central City, 8013

Telephone:       027 5454047

Email:               belle@mx.co.nz

We provide financial advice on Mortgage Products and Consumer Credit Contracts.

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

Nature and scope of financial advice service

We engage financial advisers to provide financial advice on the following financial products:

Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

We do not provide financial advice service related to:

1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
3. General Insurance products; and
4. Personal Risk Insurance products.

You will need to consult appropriate specialists if you would like advice on the products above.

Fees, expenses, or other amounts payable

In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

Conflicts of interest and commissions or other incentives

We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

Our adviser takes drawings from Annabelle Financial Solutions Limited.

From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

Complaints handling and dispute resolution

We take all complaints seriously and work to resolve them as quickly as possible.

If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

If you do not feel comfortable discussing your concerns with your adviser, you can:

• Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
• Email complaints@mx.co.nz
• Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.

How your Complaint will be handled

We will deal with your complaint using our internal complaints handling process. Accordingly,

• We will investigate your complaint by analysing the information you provided us; and
• We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact the FSCL Scheme at:

Email:                                complaints@fscl.org.nz

Website:                           www.fscl.org.nz

Telephone:                       0800 347 257 or +64 4 4723725

Address:                            Level 4, 101 Lambton Quay, Wellington 6011

                                         P O Box 5967, Wellington 6140

Duties

We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

• meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
• give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
• exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
• meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.

• The support given by our broker made our experience personal. Obtaining mortgage finance is a highly stressful time and Annabelle reassured us at every step. Communication was timely, all details planned out thoroughly and I am certain her proactive approach and attentiveness resulted in success in a market where finance is extremely hard to come by. Neither COVID nor business travel stood in the way of Annabelle making it happen! - Meri - July 2022

• My husband and I were impressed by Annabelle's professionalism and getting us rolling as quickly as possible. We had a limited timeframe to get our mortgage approved and she made extra time to get us over the line and made sure everything was getting checked off the list in time. We got helpful advice in choosing the different plans available, which made it easier for us to understand and lock in interest rates. We were super happy about the result and the work that was done to make it all happen! Thank you so much for everything that the team and Annabelle did for us! :)  -  Jessica - June 2022