Susan Stephens - Te Tihirahi Limited

Region & Expertise: Mortgage Advisers, Hamilton, Waikato Mortgage Advisers

Mortgage Adviser

“Maaku anoo e hanga tooku nei whare”; I shall fashion my own house ~ Kiingi Taawhiao (the 2nd Māori King)

After more than 20 years’ experience working in the banking industry, Susan Stephens is excited about combining her strong financial acumen and traditional Māori values to help those in her community achieve their own home ownership dreams.

Susan’s career began as a batching clerk at ANZ in 1988 and she quickly moved up the ranks to an Assistant Business Manager Role. Through her own hard work and perseverance, Susan was named the National Business Manager for the National Kohanga Reo Trust and represented ANZ in a Māori television programme about financial literacy and home ownership. 

Her strong values play an integral part in how Susan conducts her own business, and she is committed to supporting her whanau, hapu and iwi.

“I have a unique suite of tools, skills, networks, and resources which, in conjunction with a values-based approach to my work, will absolutely benefit my clients.”

Susan’s values can be summed up as follows:

Whaanau Ora: I believe that family success starts at home, and that includes the wider family community. For many, the self-empowerment journey begins when going through the process of thinking about and then purchasing a first home.

Whakapapa: My great grandmother is the perfect example of success and strong leadership. In the early 1940’s, as a widowed, middle-aged, solo-parent, Māori woman – she bought a large piece of land in the heart of the Kiingitanga for £35. She created a home that benefitted many generations.

Aroha: I treat everyone I meet with kindness and friendship.

Whakapono: Integrity, authenticity and truth = responsible lending.

Rangatiratanga: Being financially literate and capable is part of being a good leader and positive role model.

Mana Motuhake: The discovery journey of buying a home opens minds and positively influences change within.

Whenua Ora: Healthy land healthy people. Optimal guardianship values.

Based in the Waikato region, Susan speaks Māori and English and can assist her clients with advice around lending.

 

  • Important information about Te Tihirahi Limited FSP 720191

    Licence status and conditions

    Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

    Te Tihirahi Limited FSP 720191 is authorised by that licence to provide financial advice service.

    Our contact details are:

    Address:           6a Durham Street, Ngaruawahia 3720

    Telephone:     07 8340601

    Email:               susan@mx.co.nz

    We provide financial advice on Mortgage Products and Consumer Credit Contracts.

    We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

     

    Nature and scope of financial advice service

    We engage financial advisers to provide financial advice on the following financial products:

     

    Residential and personal loan products
    We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):

     

    ANZ Bank New Zealand Limited          

    DBR Limited

    Oxford Finance Limited

    AIA Services New Zealand Limited

    FICO Finance Limited

    Pepper New Zealand Limited

    ASAP Finance Limited

    First Mortgage Managers Limited

    Pioneer Finance Limited

    ASB Bank Limited              

    Funding Partners Limited

    Plus Finance Limited

    Avanti Finance Limited      

    General Finance Limited

    Resimac Financial Securities Limited

    Bank of China (New Zealand) Limited

    Gold Band Finance Limited

    Southern Cross Finance Limited

    Bank of New Zealand

    Heartland Bank Limited

    Southland Building Society

    Basecorp Finance Limited

    Industrial and Commercial Bank of China (New Zealand) Limited

    The Co-operative Bank Limited

    Bluestone Mortgages NZ Limited

    Liberty Financial Limited

    TSB Bank Limited

    China Construction Bank (New Zealand) Limited

    Metro Finance Limited

    Westpac New Zealand Limited          

    Credit Union Baywide

    Midlands Fund Management Limited

    Wroxton Finance Limited

    Cressida Capital One Limited

     

     

     

    We do not provide financial advice service related to:

    1. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
    2. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
    3. General Insurance products; and
    4. Personal Risk Insurance products.

    You will need to consult appropriate specialists if you would like advice on the products above.

    Fees, expenses, or other amounts payable

    In the majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.

    However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.

    Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.

    Conflicts of interest and commissions or other incentives

    We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.

    Our adviser takes drawings from Te Tihirahi Limited.

    From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.

    Complaints handling and dispute resolution

    We take all complaints seriously and work to resolve them as quickly as possible.

    If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.

    If you do not feel comfortable discussing your concerns with your adviser, you can:

    • Call David Gopperth, General Manager, Mortgage Express on 027 3489248 between the hours of 8:30 am - 5 pm week days
    • Email complaints@mx.co.nz
    • Write to David Gopperth at Mortgage Express, PO Box 9268, Newmarket, Auckland 1023.

     

    How your Complaint will be handled

    We will deal with your complaint using our internal complaints handling process. Accordingly,

    • We will investigate your complaint by analysing the information you provided us; and
    • We may contact you to get additional information about your complaint.

    We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.

    If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).

    FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

    You can contact the FSCL Scheme at:

    Email:                                  complaints@fscl.org.nz

    Website:                             www.fscl.org.nz

    Telephone:                         0800 347 257 or +64 4 4723725

    Address:                             Level 4, 101 Lambton Quay, Wellington 6011

                                               P O Box 5967, Wellington 6140

    Duties

    We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

    • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
    • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
    • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
    • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.