Mortgage Adviser
- uma@mx.co.nz
- Mobile: 021 02425100
- Freephone: 0800 226 226
- Regions available: Hamilton, Cambridge
Important Information - Click Here
“I strive to make the mortgage application process as stress-free as possible, and help guide my clients throughout the entire buying process.”
Uma Kumar loves helping people reach their home ownership goals and enjoys building lasting relationships with her clients. Uma has worked in the banking industry for over 25 years, and has extensive experience in the lending environment and a wealth of knowledge to share with her clients.
As a Mortgage Express branded mortgage adviser, Uma works with multiple lenders to find financial solutions to fit her clients’ needs. Uma specializes in residential lending advice for first home buyers, low equity lending, investment properties, non-bank lending, refixing, refinancing and restructuring, and credit impaired lending.
“Helping those who have experienced financial hardship get back on track is especially rewarding for me. I’ve had some success helping clients buy property who previously believed that home ownership was impossible due to bad credit or missed loan repayments.”
Uma is fluent in Hindi and English and is based in Hamilton. She welcomes clients from all over the region, especially those who prefer to converse in Hindi, whether that be face to face or online.
"The most rewarding part of my role is sharing in the joy of my customers' home ownership journey."
Outside of work, Uma loves spending time with family and friends and listening to music.
Important information about GoSmart Mortgages Limited FSP 1003928
Licence status and conditions
Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.
GoSmart Mortgages Limited FSP 1003928 is authorised by that licence to provide financial advice service.
Our contact details are:
Address: 7 Cleeve Close, Huntington, Hamilton 3210
Telephone: 021 02425100
Email: uma@mx.co.nz
We provide financial advice on Mortgage Products and Consumer Credit Contracts.
We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.
Nature and scope of financial advice service
We engage financial advisers to provide financial advice on the following financial products:
Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):
ANZ Bank New Zealand Limited |
DBR Limited |
Oxford Finance Limited |
AIA Services New Zealand Limited |
FICO Finance Limited |
Pepper New Zealand Limited |
ASAP Finance Limited |
First Mortgage Managers Limited |
Pioneer Finance Limited |
ASB Bank Limited |
Funding Partners Limited |
Plus Finance Limited |
Avanti Finance Limited |
General Finance Limited |
Resimac Financial Securities Limited |
Bank of China (New Zealand ) Limited |
Gold Band Finance Limited |
Southern Cross Finance Limited |
Bank of New Zealand |
Heartland Bank Limited |
Southland Building Society |
Basecorp Finance Limited |
Industrial and Commercial Bank of China (New Zealand) Limited |
The Co-operative Bank Limited |
Bluestone Mortgages NZ Limited |
Liberty Financial Limited |
TSB Bank Limited |
China Construction Bank (New Zealand) Limited |
Metro Finance Limited |
Westpac New Zealand Limited |
Credit Union Baywide |
Midlands Fund Management Limited |
Wroxton Finance Limited |
Cressida Capital One Limited |
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We do not provide financial advice service related to:
- Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
- Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description); and
- General Insurance products; and
- Personal Risk Insurance products.
You will need to consult appropriate specialists if you would like advice on the products above.
Fees, expenses, or other amounts payable
In majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.
However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.
Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.
Conflicts of interest and commissions or other incentives
We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
Our adviser takes drawings from GoSmart Mortgages Limited.
From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.
Complaints handling and dispute resolution
We take all complaints seriously and work to resolve them as quickly as possible.
If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.
If you do not feel comfortable discussing your concerns with your adviser, you can:
- Call Mortgage Express Head Office on 0800 226226 between the hours of 8:30 am - 5 pm week days
- Email complaints@mx.co.nz
- Write to Mortgage Express Head Office, PO Box 9268, Newmarket, Auckland 1023.
How your Complaint will be handled
We will deal with your complaint using our internal complaints handling process. Accordingly,
- We will investigate your complaint by analysing the information you provided us; and
- We may contact you to get additional information about your complaint.
We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.
If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).
FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.
You can contact the FSCL Scheme at:
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Wellington 6011
P O Box 5967, Wellington 6140
Duties
We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
- meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
- give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
- exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
- meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.